Return Policy

ElieSys Computer Services® Return Policy.

New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. ElieSys Computer Services® reserves the right to decline any return or exchange where the product is not in “like-new” condition. “Like-new” means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.

Notebook/laptop computer products may be returned or exchanged within 7 days of purchase, provided the merchandise is in “like-new” condition – the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

Desktop computers and monitors may be returned or exchanged within 30 days of purchase, provided the merchandise is in “like-new” condition – the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

All other products not listed above may be returned or exchanged within 30 days of purchase, provided the merchandise is in “like-new” condition – the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.

Non-returnable and non-refundable items
Special buy or clearance items are not returnable unless otherwise indicated on the label attached to the product. Labor, installation services and any shipping charges are non-refundable.

Refunds will take up to 14 business days to process from the date that ElieSys Computer Services® receives the merchandise, and will be credited to the financial account used for the original purchase.

PLEASE SAVE YOUR PACKING SLIP

Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products.

For further information on how to return merchandise online, click on the following link: How to Return an item to ElieSys Computer Services®. Merchandise is deemed returned online on the date that an RMA is obtained provided that ElieSys Computer Services® receives the merchandise within 10 days of the issuance of the RMA. Merchandise received after the expiration of 10 days from the date of issuance of the RMA is deemed to be returned online on the date that ElieSys Computer Services® receives the merchandise, and ElieSys Computer Services® may exercise the rights and remedies set forth in the Terms of Sale including, but not limited to, the right to refuse to accept delivery of the merchandise and to charge the customer the retail price of the merchandise plus a handling charge.