Support

eliesys-support

ElieSys Computer Services provides outsourced IT support to small and medium size businesses not only in the greater Twin Cities area of Minnesota, but also worldwide. We take time to understand your business and build a solution just for you! Knowledgeable, Experienced, Responsive, and Reliable IT support provider that understands your business!

Our vision is to achieve global IT services leadership in providing value-added high quality IT solutions to our clients in selected horizontal and vertical segments, by combining technology skills, domain expertise, process focus and a commitment to long-term client relationships.

The sole mission of ElieSys Computer Services is to provide pragmatic and cost-effective IT solutions globally and consistently deliver pre-determined and tangible results that are cost effective, on time and of highest quality.

ElieSys is dedicated to achieving client’s organizational goals through the most effective use of Information Technology. Working as a business partner with you, we plan, prepare and execute programs with knowledge, experience and follow-through while providing solutions in a timely manner. Our solutions are the outcome of the synergistic contribution of our most-valued resource – Our People.

Field Operations Services

ElieSys has the staff, training infrastructure, expertise and ticket or work order dispatch capabilities to support an end to end IT field operations organization. Our resources can meet leverage on a professional services or project basis. The 24/7 IT Support Center is the first point of contact for many IT applications and services at ElieSys Computer Services. We use the Remedy Action Request System to track Support Requests and to route issues to the appropriate IT support groups within information technology services when necessary. We strive to resolve all IT issues in a timely manner.

How to Get Support

There are multiple ways to get technical assistance from the 24/7 IT Support Center, which is available every day.

Online Request:

Submit your issue to the 24/7 online by submitting a help ticket form. Your request will go directly into our service queue and be responded to on a first-come, first-serve basis.

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Telephone Support:

Call the 24/7 IT Support Center at (651) 342-6564

Walk-In Support:

Visit the 24/7 IT Support Center located at 429 University Ave W, St Paul, MN 55103. Plenty of parking is available on the corner and on the back of the building.